At StyleLux, we are committed to providing high-quality styling services and ensuring client satisfaction. We understand that circumstances may arise where you need to cancel a booking or request a refund. This Refund Policy outlines the conditions under which refunds may be issued for our services.
By booking any of our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
Your satisfaction is important to us. If you are not completely satisfied with the quality of our styling services, please inform us within 48 hours of your appointment. We will work with you to address your concerns and, if necessary, offer a follow-up session at no additional cost or provide a partial refund depending on the circumstances.
To qualify for our satisfaction guarantee, you must:
Please note that differences in style preferences or subjective opinions about style recommendations do not automatically qualify for refunds, as personal styling involves subjective elements. However, we will always work to ensure you receive value from our services.
For event styling booked for specific dates (such as weddings), cancellation policies may be more restrictive and will be communicated at the time of booking.
Please note that any costs incurred for pre-shopping activities prior to cancellation may be deducted from refunds.
Corporate styling packages have custom cancellation and refund policies based on the scope and nature of the services. These terms will be outlined in your contract or service agreement.
For certain services, particularly those requiring extensive preparation or those scheduled during peak periods, we may require a non-refundable deposit to secure your booking. The amount of the deposit and its non-refundable nature will be clearly communicated before you make your booking.
Even when a deposit is labeled as non-refundable, we may still offer a refund in certain exceptional circumstances at our discretion.
Gift certificates for our services are subject to the following refund policy:
As an alternative to cancellation and refund, we are happy to reschedule your service appointment subject to availability. Our rescheduling policy is as follows:
You may reschedule an appointment once without penalty (subject to the timeframes above). Additional rescheduling requests may incur fees at our discretion.
In the rare event that we need to cancel your appointment due to illness, emergency, or other unforeseen circumstances, you will be offered the following options:
If either party is prevented from fulfilling their obligations due to events beyond their reasonable control (including but not limited to natural disasters, acts of government, pandemic restrictions, etc.), neither party shall be liable to the other. In such cases, we will work with you to reschedule services or provide appropriate refunds on a case-by-case basis.
When a refund is approved, it will be processed as follows:
We understand that exceptional circumstances can arise. In cases of serious illness, bereavement, or other significant emergencies, we may offer more flexible refund terms. Such situations will be evaluated on a case-by-case basis, and we may request documentation to support such claims.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed of any updates.
If you have any questions about our Refund Policy or need to request a cancellation or refund, please contact us:
We aim to respond to all inquiries within 1-2 business days.